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Smart Email Triage

Example prompt: "Automatically label my incoming Gmail as 'urgent', 'support', 'billing', or 'newsletter' using AI. Send me a Slack message immediately for anything urgent."

How to automate email triage with GloriaMundo

The Problem

Most professionals receive dozens or hundreds of emails a day, and manually scanning subject lines and previews to decide what needs attention right now is both tedious and unreliable. Important messages from clients or partners get buried between newsletters, automated receipts, and internal FYIs. By the time you spot something urgent, you have already lost 30 minutes — or worse, a full day — of response time.

How GloriaMundo Solves It

We build a workflow that periodically fetches your recent unread Gmail messages via the Gmail integration. An LLM step reads each email's subject, sender, and body, then classifies it into one of your chosen categories — urgent, support, billing, newsletter, or whatever labels make sense for your work. A conditional step checks whether the classification is "urgent" and, if so, sends you an immediate Slack notification with the sender name, subject line, and a short summary. For all emails, the workflow applies the corresponding Gmail label so your inbox is organised without you lifting a finger. The Glass Box preview shows you exactly how each email would be classified and labelled before any changes are made, so you can tune the categories until they match your expectations.

Example Workflow Steps

  1. Trigger (scheduled): Runs every 15 minutes to check for new unread emails in Gmail.
  2. Step 1 (integration): Fetch unread emails from Gmail, returning subject, sender, and body text.
  3. Step 2 (LLM): Classify each email into a category — urgent, support, billing, or newsletter — based on its content, sender, and subject line.
  4. Step 3 (conditional): If the classification is "urgent", proceed to the Slack alert step; otherwise, skip to labelling.
  5. Step 4 (integration): Send a Slack message to your direct messages or a chosen channel with the sender, subject, and a two-sentence summary of the urgent email.
  6. Step 5 (integration): Apply the corresponding Gmail label to each email based on its classification.

Integrations Used

  • Gmail — source of incoming emails and target for applying labels
  • Slack — delivery channel for urgent email alerts

Who This Is For

Busy professionals, founders, and operations managers who receive a high volume of email and need a reliable way to surface urgent messages without manually scanning their inbox throughout the day.

Time & Cost Saved

Manual email triage typically takes 20-40 minutes per day for someone handling 50+ emails. This workflow reduces that to a brief review of the Glass Box preview when you first set it up, plus a glance at your labelled inbox. Over a working week, that is roughly 2-3 hours reclaimed. The workflow uses LLM classification and integration steps, costing a few credits per run.