Customer Support

Automate ticket routing, FAQ responses, satisfaction tracking, and multi-channel support. These workflows help support teams respond faster and catch issues before they escalate.

Use Cases

Use Case	Description
Intelligent Ticket Routing	Analyse support tickets with AI to classify topic and urgency, then route to the right team
Customer Satisfaction Follow-Up	Send satisfaction surveys after ticket resolution and escalate low ratings
FAQ Auto-Responder	Match incoming questions against your knowledge base and auto-reply when confident