Logistics & Fleet
A small courier or fleet operator runs on small, repeating bits of admin between the dispatch desk and the road — pulling tomorrow's run sheets together at the end of the day, working out which customer to ring back after a no-answer doorstep, remembering which van's MOT lapses next month, reading the same end-of-shift mileage figures off a WhatsApp photo every night. These workflows take the repeatable bits off the dispatcher's desk so the day stays on the road.
Nothing in this category auto-sends a customer reschedule, an MOT booking, an insurance renewal, or a debrief escalation, and nothing commits a route or a service booking. Every customer-facing communication, garage instruction, and driver debrief stops at a draft for the dispatcher or fleet manager to review and send. The cost of a wrong reschedule sent to the wrong customer, a service booking made against the wrong van, or an MOT missed because a draft sat unsent is far higher than the cost of one minute reviewing the queue.
Use Cases
| Use Case | Description |
|---|---|
| Daily Driver Run Sheet | Each morning, build every driver's run sheet from the day's confirmed deliveries, email it to the driver, log the day's manifest, and post a dispatch summary |
| Delivery Exception Triage | When a driver reports a failed delivery, classify the reason, draft the customer reschedule, log the exception, and route ops-attention cases to the right channel |
| Vehicle Service & MOT Reminder Runner | Each Monday, scan the fleet register for service intervals, MOTs, tax, and insurance falling due in the next 60 days, draft the garage instructions, and escalate anything inside 14 days |
| End-of-Day Driver Debrief | When a driver submits the end-of-shift form, reconcile mileage and fuel against the morning run sheet, flag anomalies, and draft the daily ops summary |
| Daily Vehicle Walkaround Inspection | When a driver submits the pre-shift walkaround form, classify defects, route minor faults to the garage, take majors off the road, and post the fleet manager's morning summary |
| Proof of Delivery Chase | Each morning, find yesterday's completed deliveries with no POD logged, chase the driver, and escalate any case sitting past 48 hours so the invoice does not go out without proof |
| Customer Delivery Window Confirmation | Each morning, draft a delivery-window confirmation email to every customer expecting a drop today, with a one-click rearrange option, and flag any rearrange requests to the dispatcher |