Travel & Hospitality
A small hospitality operator lives and dies on small touches that take fifteen minutes each but add up to half a day. The welcome message that goes out five days before arrival rather than the morning the guest is already on the motorway. The 7am briefing that the housekeeper and the front desk can act on without ringing the office. The friendly nudge for a review that lands two days after checkout, when the memory is warm. These workflows take the predictable bits off the desk so the rest of the day belongs to the guests in front of you.
Use Cases
| Use Case | Description |
|---|---|
| Guest Pre-Arrival Welcome Pack | Five days before each arrival, draft a personalised welcome email with check-in details, parking, Wi-Fi, and a short list of local recommendations matched to the guest |
| Daily Arrivals and Departures Briefing | Every morning at 7am, build a one-page briefing for housekeeping and reception with today's arrivals, departures, special requests, and dietary notes |
| Post-Stay Feedback and Review Request | Two days after checkout, ask every guest the same public-review question; on low ratings, run a parallel manager-listening branch that never gates the public ask, with verbatim free-text kept in the Feedback tab rather than Slack |
| Last-Minute Cancellation Rebooking Runner | When a cancellation lands inside seven days, queue three rebooking offers as Gmail drafts on a staggered hold-until ladder; the host sense-checks in Slack before any send, and each prior offer is closed before the next goes out |
| Housekeeping Turnover Schedule | Each morning at 6:30am, build the housekeepers' rota from today's bookings in four buckets (tight turns, standard departures, arrival-only preps, stayover refreshes), assign rooms with start times, and send each housekeeper their list |
| Guest Maintenance Issue Triage | When a guest emails about something broken, classify the severity, look up which room they are in, log the issue, and route urgent ones straight to the handyman |
| Direct Booking Deposit Chaser | For direct bookings with an unpaid deposit, walk a five-rung reminder ladder threshold-based on the due date; cancellation is a separate check that fires only after the final notice has been sent and the configurable cancellation window has passed, always drafted for host sign-off |
| Online Review Reply Drafter | When a Google review notification lands in the property inbox, classify the rating, match the reviewer to a recent booking, and draft a sincere reply tuned to the tier (glowing, niggle, critical) — never auto-posted, with critical reviews pausing for a phone call first |
| Breakfast Pre-Order Roundup | Every evening at 5pm, email tomorrow's breakfast guests with the menu, collect choices by reply, and compile a kitchen pre-order list grouped by dish and by room before service |
| Lost-and-Found Item Reunion | When housekeeping logs an item left behind, match it to the most recent guest, draft a return-or-collect Gmail with the photo, and track the item through reply, postage, or quarterly hand-off |
| OTA Inquiry Availability Responder | When a Booking.com, Airbnb, or Vrbo inquiry forwards into the property inbox, parse the requested dates and party size, check availability against the bookings sheet, and draft a tier-appropriate reply for the host to send through the OTA platform |
| Weekly Occupancy and Revenue Digest | Every Sunday evening, read the bookings sheet for the week just ended and the four weeks ahead; compute occupancy, ADR, and lead-time, flag rooms with low forward bookings, and email the owner a one-page digest plus a Slack summary |
| Pre-Arrival Check-In Form Chaser | Three days before arrival, send guests a Typeform check-in form for arrival time, ID details, and dietary notes; chase non-responders the day before and post a Slack heads-up on the morning of arrival so reception knows who is still outstanding |
| Weather-Aware Activity Suggestion | Every morning at 8am, look up today's local forecast, pick activities from the 'Local Picks' tab tagged to match the weather and the guest's party type, and draft a short helpful Gmail per in-house guest — saved as drafts, never auto-sent |
| OTA Inbox Triage and Reply Drafter | When a Booking.com, Airbnb, or Vrbo message lands in the property inbox via the platform's email forwarding, classify the intent, match the platform reservation to our local booking, and draft a tier-appropriate reply for the host to paste back into the OTA's own inbox |
| Monthly Owner Statement | On the first working day of each month, build a per-owner statement for last month's completed stays — gross revenue, OTA fees, cleaning fees, management commission, owner payout — as a Google Doc per property, emailed to each owner with a single summary in Slack |